Patient Information

Here at Willington Medical Group we produce a monthly newsletter. The current newsletter is also available on the Latest News page of this website.

Patient Newsletter January 2021 January 2021 Newsletter

Patient Newsletter December 2020 December 2020 Newsletter

Patient Newsletter October 2020 October 2020 Newsletter

Patient Newsletter September 2020 September 2020 Newsletter

Patient Newsletter August 2020 August 2020 Newsletter

Patient Newsletter July 2020 July 2020 Newsletter

Patient Newsletter June 2020 June 2020 Newsletter

Patient Newsletter May 2020 May 2020 Newsletter

Patient Newsletter April 2020 April 2020 Newsletter

Patient Newsletter March 2020 March 2020 Newsletter

Patient Newsletter February 2020 February 2020 Newsletter

Patient Newsletter January 2020 January 2020 Newsletter

Patient Newsletter December 2019 December 2019 Newsletter

Patient Newsletter November 2019 November 2019 Newsletter

Patient Newsletter October 2019 October 2019 Newsletter

Patient Newsletter September 2019 September 2019 Newsletter

Patient Newsletter August 2019 August 2019 Newsletter

Patient Newsletter July 2019 July 2019 Newsletter

Patient Newsletter June 2019 June 2019 Newsletter

Patient Newsletter May 2019 May 2019 Newsletter

Patient Newsletter April 2019 April 2019 Newsletter

Patient Newsletter March 2019 March 2019 Newsletter

Patient Newsletter January/February 2019 January 2019 Newsletter

Older versions of Newsletters can be obtained by contacting the practice.


Practice Complaints Procedure

Complaints Procedure

Large print leaflet-Complaints Procedure

Patient Information Leaflets

Privacy Notice-Privacy Notice

Your Data Matters to the NHS-Your Data Matters to the NHS

 Patients can view or change their national data opt-out choice at any time by using the online service at or by calling 0300 3035678.

How we use your Health Records-How we use your health records

Patient Access Information - Patient Access Information Leaflet

 ICA Complaints Leaflet-Independent Complaints Advocacy Leaflet.pdf

ICA Complaints Poster-Independent Complaints Advocacy Poster.pdf


Willington Medical Group Enter and View Report

Please click on the link below to read the report from the recent enter and view carried out by Healthwatch.

Enter and View Report

Mental Health & Emotional Support

Mental Health and Emotional Support

Non-Emergency NHS Funded Transport

Non-Emergency NHS Funded Transport

Wellbeing for Life

Wellbeing for Life

Online Services

Online Services

Breastfeeding Friendly Pledge

Breastfeeding Friendly Pledge

Cervical Screenings Saves Lives

Cervical Screenings Saves Lives 1

Cervical Screenings Saves Lives 2

Sexual Health Durham

Sexual Health Durham


Carers Matters

You Can't Pour from an Empty Cup

Looking after your own health and accessing the skills and knowledge to help yourself is the theme of this newsletter. It's packed with opportunities to attend a range of training and support opportunities.

From dealing with a child with challenging behavior to attending a Pilates course to improve your posture and reduce back pain. This highlights the importance of protecting yourself from winter flu, getting a "Carefree Break" or attending a Christmas afternoon tea.

Whatever it is, use the information in this newsletter to refill your cup. Or if what you need isn't included, contact your Carer Support Coordinator to help you find something that is going to help you prepare for winter and the stresses of the Christmas season. For this, call 0300 0051213.

To view the newsletter, please click here Carers Matters 2019


Young Carers Support

Family Action

What is a Young Carer?

Young carers are children and young people, under the age of 18, who help care in families where someone has an illness, a disability, a mental health issue or who has an alcohol or other drug problem. The person they help care for might be a parent, a sibling, a grandparent or other relative, or maybe a friend.

A young carer might help out with cleaning, cooking, with administering medications, therapy, medical and other appointments, with keeping the person safe or watching out to make sure that they’re feeling okay.

What is the Charter?

The Charter aims to ensure Young Carers are identified and supported at the earliest opportunity and that there is no “wrong door” for a child or young person with a caring responsibility. The Charter engages the local community to expand support and services for Young Carers across County Durham.

Those gaining Charter status showcase their commitment to supporting young carers in their community and working together to build on this commitment and provide additional help, support and signposting for young carers and their families - building a stronger neighbourhood for young carers.

Those wishing to gain Charter status are required to:

  • Undertake a self-assessment within their school, organisation or group
  • Introduce a policy for young carers within their school, organisation or group
  • Provide evidence against specific pledges of support that were developed with young carers.

The Charter process enables schools, organisations and community groups to learn and adopt key principles to help identify more young carers earlier. It fosters a culture of change, shared understanding and duty towards supporting young carers. In this way the Charter becomes self-sustaining and reaches beyond our direct service delivery.

For more information please get in touch with The Bridge Young Carers Service by calling 01913832520 or emailing

You can also visit the website by clicking HERE.


Veterans Support

Find support for Veterans in your local area via -

Connect Veterans and their families with a range of local support organisations - both within and outside the Armed Forces sector. The services have been grouped into categories such as Education and Training, Employment, Finances etc.

Navigate through the categories to find the support you need, or use the search function by clicking on the magnifying glass icon in the map toolbar;

  • On the map home screen, the search function searches all organisations in the directory.
  • When you have a category open, the search function searches all data within that category. 


Patients Urged: 'Talk Before you Walk' When your GP Practice is Closed

Patients across Durham Dales, Easington and Sedgefield have been reminded to ‘Talk Before You Walk’ when in need of care when their GP practice is closed.


By phoning NHS 111, patients who need to be seen urgently on the same day will be offered an appointment with a healthcare professional either at their own GP surgery or at another surgery nearby called a Primary Care Service or a hub.


Primary Care Services are available across the area.


2 Week Wait Cancer Appointments

Have you been referred by your GP for a cancer 2 week wait appointment?

CDDFT and the North East  Cancer Alliance have produced a patient information video for the 2WW pathway. 

The video is available below:



What to do if you are unwell

If you are unwell

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website